• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

Will Call Pickup orders will be held for 14 days. If your order isn’t picked up within 14 days, we’ll cancel the order and a 20% restocking fee will apply. We’ll issue a refund to your original form of payment minus the restocking fee. You can extend your pickup window by an additional 7 days on by contacting us on your Order Status page. You must do this before the end of your initial pickup window.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Please note that the customer is responsible for all return shipping costs unless Kiacheapparts center error.
• Shipping and Handling is nonrefundable.
• All items must be repackaged in their original, undamaged packaging and no defacing of packaging. If the original package has been damaged, please reach out to our customer service representatives to discuss the return.
• We are not responsible for installation errors, incorrectly ordered item(s), shipping and handling charges, towing expenses, labor expenses, rental car expenses, and/or any additional repair expenses due to a part that has been installed incorrectly and/or is defective.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• Refused or returned shipments, there will be an additional 15% fee added to the restocking fee.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Refunds are issued within 10 business days of item being received. Your financial institution may take an additional 24 to 48 hours to process the refund back into your account.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% will apply.